DELIVERY & RETURNS POLICY
Due to the coronavirus pandemic, we are changing how we process orders.
1) Orders will be processed twice a week and Wednesdays and Sundays and shipped the following day.
2) Returns and Exchanges will be collected from reception on Wednesday and Sundays, the will not be open for at least 72 hours and then processed.
3) We understand that you may not wish to open orders as soon as they arrive and you may also have limited time to get to the post office so we will be extending our returns period from 28 days to 40 days.
Postage and Packaging charges (inc VAT where applicable):
UK: £3.75 (Delivery 2-3 working days unless specified, please add 5 working days when ordering a special customer order item)
£12.00 5-7 (Delivery 5-7 working days, add an additional 5 working days when ordering a special customer order item)
We are currently not shipping to the EU.
Rest of World: £12.95 (Delivery 5-7 working days, add an additional 5 working days when ordering a special customer order item)
BFPO (British Forces Post Office): £3.75 You must provide your BFPO address without this will not process your order.
Goods are despatched via First Class Royal Mail.
We aim to despatch goods on the day following receipt of order, where orders are received at a weekend, they will be processed on the next working day i.e. Monday with the exception of a bank holiday (UK).
You must inform us within 28 days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If an item is undelivered we will refund your account after 28 days.
We hope that you will be delighted with your purchases; however, should you wish to return your goods, we will be happy to issue a refund within 28 days of receipt, provided it is in a fully re-saleable condition with swing tags attached and in the original packaging. The exception is items purchased from our sample sale.
The item/s that you return are your responsibility until they reach us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.
*SAMPLE SALE ITEMS WILL NOT BE REFUNDABLE BUT YOU CAN RETURN THEM IN EXCHANCE FOR A GIFT VOUCHER.*
Please ensure you provide us with your order number and reason for your return. If you are exchanging an item please contact us firstname.lastname@example.org so we can ensure we have the product available.
Returns need to be addressed to us at:
Pink Ribbon Lingerie Limited
Unit A143 - Big Yellow Self Storage
100 Garratt Lane
If you are exchanging an item, we will not charge you additional postage on your new order if it is with the UK. Any items to be exchanged will be sent out as soon as Pink Ribbon Lingerie receives your returned item/s providing we have the alternative product in stock.
If you request a refund, please allow up to 10 working days for the money to be credited to your account.
If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 7 days of receiving delivery otherwise no claim will be entertained. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged, please telephone customer services on
Your statutory rights remain unaffected.
To view our full terms and conditions please click here