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Making A Purchase

Just browse our website, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept the following methods of payment:
Mastercard, Solo, Switch/UK Maestro, Visa, Visa Debit/Delta, Visa Electron. We regret we are unable to despatch goods until paid for or payment terms have been agreed between us.

You may send your credit card information via phone, fax, post or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Information

Pre - Christmas Guranteed delivery dates:
International orders - 5th December
Europe orders - 7th December
UK orders - 19th of December

• Postage and Packaging charges (inc VAT where applicable):
• UK: £4.00 (£5.00 from May 1st 2013)
• EU: £9.00
• Rest of World: £12.00
• Free P&P when accessories are ordered exclusively.

Goods are despatched via First Class Royal Mail recorded delivery.

We aim to despatch goods on the day following receipt of order, Where orders are received at a weekend, they will be processed on the next working day i.e. Monday with the exception of a bank holiday (UK).

Delivery Schedule

You must inform us within 28 days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

If an item is undelivered we will refund your account after 28 days.

Back Orders

If your item is not in stock, we will place it on back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.

Returns Policy

Goods sold on this website are supplied in good faith. We will happily refund or exchange any unsuitable or faulty items within 28 days of purchase.

Unsuitable items must be returned in perfect condition, suitable for resale with swing tags attached and in the original packaging. Postage on returns is payable by the customer as we do not operate a free returns service.

If you do need to return any items, please return them to us standard post but request a proof of returns reciept from the post office.  Please ensure you provide us with your Sale Reciept Number and reason for your return.  If you are exchanging an item please contact us 020 8516 7744 so we can ensure we have the product available.

Please note that postage and handling charges are direct costs and are therefore non-refundable, however we are offering a FREE UK Returns serivice until August 31st 2013. If you are exchanging an item, we will not charge you additional postage on your new order. Any items to be exchanged will be sent out as soon as Pink ribbon lingerie receives your returned item/s providing we have the alternative product in stock.

We advise you to obtain a Proof of Posting Certificate when you return any goods to us.

If you request a refund, please allow 14 days for the money to be credited to your account.

If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 7 days of receiving delivery otherwise no claim will be entertained. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged, please Telephone customer services on 0208 516 7744. Your statutory rights remain unaffected.

If an item is undelivered we will refund your account after 28 days.

To view our full terms and conditions please click here