Pink Ribbon Lingerie are specialists in mastectomy underwear. We provide lingerie, loungewear, sleepwear and swimwear in a wide range of colours and sizes for women post surgery.
Making A Purchase
Just browse our website, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on ''Checkout'' and you will be asked for a few details that we need to be able to complete the order.
We accept the following methods of payment: Mastercard, Solo, Switch/UK Maestro, Visa, Visa Debit/Delta, Visa Electron. We regret we are unable to despatch goods until paid for or payment terms have been agreed between us.
You may send your credit card information via phone, fax, post or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Last order dates for Pre-Christmas Delivery
Postage and Packaging
Goods are despatched via First Class Royal Mail.
We aim to despatch goods on the day following receipt of order, where orders are received at a weekend, they will be processed on the next working day i.e. Monday with the exception of a bank holiday (UK).
If an item is undelivered we will refund your account after 28 days.
You must inform us within 28 days if the goods are lost or damaged in transit so that we can try to track them for you and make a prompt claim (28 days after postage) against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will place it on back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.
Some of our products are VAT exempt if you have undergone a Mastectomy or Lumpectomy. You must kick the box VAT exemption box if this applies to you when making your order.
Credit Card Security
Online credit card transactions are processed by Sagepay. We do not capture card details on our own site. If you give us your card details directly they are destroyed once payment has been made. We do not retain your card details in any format.
Goods sold on this website are supplied in good faith. If however you order the wrong item, are not completely satisfied with the items you receive or simply want to return your goods, you must arrange for them to be returned to us, and providing they are received by us in good condition (ie they have been handled with reasonable care), we will refund the cost of the goods in full less the carriage costs incurred by us.
If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 7 days of receiving delivery otherwise no claim will be entertained. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged. If any queries please telephone the order line on 020 8516 7744 between 10am - 2pm Mon-Fri. Your statutory rights remain unaffected.
Email enquiries will be answered within a maximum of 2 working days.
If you need to reach us, please email us using the link on the website page, alternatively, you can call on 020 8516 7744 (UK) +44208 516 7744 (International) write to us at Pink Ribbon Lingerie Limited, Trident Business Centre, 89 Bickersteth Road, London SW17 9SH or email us at firstname.lastname@example.org Email enquiries will be answered within a maximum of 2 working days.
Pink Ribbon Lingerie Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
Pink Ribbon Lingerie Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2014.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer''s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Pink Ribbon Lingerie Limited, Trident Business Centre, 89 Bickersteth Road, London SW17 9SH.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us via the methods below, we will promptly correct any information found to be incorrect.
Write to: Pink Ribbon Lingerie Limited, Trident Business Centre, 89 Bickersteth Road, London SW17 9SH
Telephone: 020 8516 7744 (UK) +44208 516 7744 (International)
Goods sold on this website are supplied in good faith. We will happily refund or exchange any unsuitable or faulty items within 30 days of purchase.